PinRoam support
We will get you back on track.
Find quick answers about syncing, location, sharing and purchases. If you still need help, email the developer directly.
Support for iPhone, iPad and Mac
Frequently asked questions
Get back to travelling quickly.
For a support request, include your PinRoam version, device, system version and the steps that cause the issue. A screenshot or short screen recording often helps immediately.
My trips do not sync
Check that every device is signed into iCloud with the same Apple Account and that iCloud Drive is enabled for PinRoam.
PinRoam cannot access my location or photos
Open Settings on your Apple device, select PinRoam and check the relevant permission. PinRoam asks only when a feature needs it.
A companion cannot open a trip or public link
Check that you shared the correct invitation code or public link. A public link is read-only and can be disabled by its owner.
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