Describe the issue
Tell us what you expected, what happened and which steps reproduce it.
PinRoam support
We will get you back on track.
Find quick answers about syncing, location, sharing or purchases. If you still need help, email the developer directly.
Support for iPhone, iPad and Mac
Direct contactapps@robinvanholst.nl
Practical helpsyncing, location and sharing
Privacyread the privacy policy
Get the right help quickly
Include enough information.
Include the app version, Apple device model, system version and the steps that cause the problem. A screenshot or short screen recording often helps, but never post a secret share code publicly.
Include your setup
Include your PinRoam version, device and iOS, iPadOS or macOS version.
Add a visual
A screenshot or screen recording often makes a technical issue immediately clear.
Frequently asked questions
The most common solutions.
My trips do not sync between devices
Check that both devices use the same Apple Account for iCloud, iCloud Drive is enabled and PinRoam may use mobile data or Wi-Fi. Do not force-quit the app during an active sync, then reopen the trip.
PinRoam cannot access my location, calendar, contacts or photos
Open Settings on your Apple device, find PinRoam and check the relevant permission. PinRoam only requests access when you use a feature that needs it.
A travel companion cannot open the trip or public link
Check that you shared the correct invitation code or public link. A collaboration code allows editing; a public URL is read-only and may have been disabled by the owner or require approval.
How does recording mode work?
Tap the red record button to start or stop a route. Press and hold the button to view saved recordings, distances and details. Read the guide.
I need help with a purchase or refund
Purchases are processed by Apple. For receipts, purchase issues and refund requests use Apple’s page reportaproblem.apple.com.
How do I delete my data?
Delete local trips and places in the app. For shared-trip or visitor-account data, email privacy@robinvanholst.nl from the email address you used and privately include the relevant trip or share code. Read the full privacy policy.
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